Smart Ideas: Platforms Revisited

What to Consider When Choosing an Interpreter Management Platform

The language interpretation industry today offers an entire variety of solutions. But as you might expect, they are not all created equal. The moment you’ve made a choice, it will be very time consuming and costly to change platforms and begin over, so you need to ensure that you get it right the first time.

Here are helpful tips when choosing interpreter management software that fits your needs:

Costs

Before you buy an interpreter software or any other business platform, always be aware of overall total costs up front. You will find many out there that may look reasonably priced in the beginning, until they start exceeding your budget as they are slowly integrated into your operations.

Security

If you’re a health care provider or engaged in a business that handles people’s health information in any manner, choose an interpreter platform that is compliant with Health Insurance Portability and Accountability Act. Note that HIPAA requires a documented data security policy, which your chosen vendor should have.

Degree of Customization

How quickly can you tweak the software so that it performs an action that it currently doesn’t? If you can’t do this for free, how much will it cost? Or what’s the cost of getting a new report interface?

Capabilities

Atypical billing permutations, customer variations by industry, interpreter credentials- these may not be supported by a simple date/time/location data capture system. Go with a platform that can deep into your current and future needs.

Customer Support

Select a platform that comes with a dedicated 24/7/365 customer service hotline that you can call – not email – whenever help is necessary.

Provider Background

There are several fresh and outstanding talents nowadays, but if a vendor has been in business for a minimum of five years, they must be good at what they do, or they simply won’t survive the competition. And do stick to a company with language interpretation as its core industry, rather than one that provides similar solutions for various other industries, such as construction or janitorial services.

Option to Cancel

If you’re not satisfied with the platform’s performance, you should have the option to retrieve your data, and know the process involved in doing so. Moreover, the contract period should be reasonable enough that wouldn’t feel trapped in it, or that canceling wouldn’t be that expensive.

Info Backup

Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.

Licensing and Insurance

Finally, choose a vendor that has the appropriate license and insurance. They should have a Federal Tax ID and a DUNS number, and you find out where they are incorporated.

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